Analytical, solutions-focused professional offering technology and project management expertise with proven success in collaboratively resolving challenges for diverse small- and mid-sized businesses through automation and code. History of innovating bespoke software integration solutions to drive process improvement and operational excellence. Unique blend of financial acumen, programming and design proficiency, and relationship-building skills leveraged to harness opportunities and mitigate risks.

Key Skills

• Collecting & Documenting Requirements
• Project Management
• Building Workflow Diagrams
• Iterative Process Improvement
• Maintaining Scope & Schedule
• Validating Business Needs
• Managing Vendor Relationships
• Increasing Productivity & Competency
• Converting & Ingesting Data
• Cross-Functional Collaboration
• Data-Driven Reporting
• Policies & Procedures

Professional Experience

Architected, developed, and deployed high-availability serverless AWS applications using AWS Cloud Developer Kit and TypeScript. Converted existing legacy Serverless framework applications to CDK, leveraging advanced infrastructure-as-code practices to improve deploy-time consistency and type safety. Implemented Virtual Private Cloud and interface endpoints to deliver FedRAMP-compliant services.

• Developed common libraries and services to enable teams to quickly migrate services to modern CDK paradigms.
• Delivered DBT-backed data model processing application via AWS Fargate and ECS, utilizing responsive, cost-minimizing on-demand pipelines.
• Integrated Terraform automation to support deployment of IAM roles, role groups, and services via Atlantis, enabling rapid iteration of core deployment service groups, reducing DevOps friction.

Improved customer experiences by enabling sales staff to quickly and accurately produce quotes via proprietary tablet-focused quoting and in-home presentation app. Facilitated meetings with vendors and served as hands-on developer, working collaboratively to align deliverables with requirements and specifications. Collected and documented requirements for new and existing platforms.

• Delivered custom API integration between Square payment processing and QuickBooks Online to unlock immediate transaction synchronization and classification capabilities and automate deposit recording, manager payment digests, and SMS alerts for manually-keyed card transactions exceeding specified thresholds.
• Streamlined enterprise-wide workflows and reduced risk of errors by introducing tailor-made CRM processes with complex per-location event branching.
• Reduced credit card processing fees by 23% through persistent negotiation with vendor.
• Secured 49% open rate and 19% click-through rate on 2.8% industry average by designing email campaigns with custom templates.
• Elevated overall employee competency regarding SQL for CRM data analytics and reporting by hosting beginner- and intermediate-level workshops, improving data-driven policy decisions.
• Decreased extraneous construction material and labor costs by 14% by implementing project-based receipt tracking and automated labor rate computation.

Oversaw overall accounting practices and implementation, balancing priorities between payables, receivables, financial reporting, budgeting, forecasting, payroll, tax filing, and regulatory compliance. Oversaw overall accounting practices and implementation. Instituted custom voicemail and call routing solution to replace legacy hosted PBX system. Drove regulatory alignment by establishing and enforcing HACCP food safety compliance program.

• Enabled 360% revenue growth by creating adaptable, scalable administrative practices.
• Diminished outstanding receivables by 12% with custom-developed payment tracking system.
• Processed 230K+ vendor receipts, 35K bill payments, 25K deposits, and 50K customer payments.
• Augmented customer experiences and loyalty by developing, deploying, and managing mobile-first, Golang-based online ordering system for 65% of customers, integrating Compeat RMS support for $2M/year customer, and creating Node.js-based online ordering system for $600K/year client.

Technical Proficiencies

Open Source Work

• slid - Simple, 12-byte lexicographically-sortable identifiers in Go
• fox - A simple Go client for the Twilio fax API
• svelte-transition-extras - Finer-grained execution over Svelte's built-in transitions
• svelte-preprocess-escape - A Svelte preprocessor that allows rendering Svelte code within components
• cloudformation-resources - Typed resource qualifiers for AWS CloudFormation
• iron-utility - A small grab bag of C++ type-oriented utilities
• storefront-go - An experimental Shopify Storefront API client in Go
• postgrest-go - Isomorphic Go client for PostgREST

Professional Training & Certifications

AWS Certified Cloud Practitioner
Amazon Web Services (issued: 4/2022)

IBM Data Analyst Professional Certification
IBM (issued: 3/2022)

Google Analytics Individual Qualification
Google (expires: 2/2023)

Salesforce Administrator Certification
Salesforce (anticipated completion: 4/2022)